The basics – Top 5 need-to-knows to request a translation

request a translation
Feb 18 2016

Are you expanding your business abroad? Do you require translation services but find yourself puzzled as to how to go about it? Do you often request translations but always forget a vital piece of information? Here are our top 5 need-to-knows as a language service provider.

In short:

  1. Languages
  2. Purpose
  3. Deadline
  4. References
  5. Feedback

Explained:

Tell us which language your file is in and the language you need it translating into. Be as specific as you can: Mexican Spanish? Brazilian Portuguese? Canadian French? We need to identify the best resource to ensure your text makes the right impact in the target market.

What will the translation be used for? Is it a snappy client brochure or website to sell your product, or a manual that needs to be clear and consistent? The same words might not be translated in the same way, depending on where they are going to end up.

What does “urgent” mean to you? In an hour? In a week? Give us as much information as you can so we can organise our resources to deliver you the best service possible. If you need it by Monday morning so it can sit on your desk until Thursday afternoon, we might be able to benefit from the extra time. If you need it for an urgent morning meeting, then we will be happy to have it waiting for you in your inbox.

You might have certain corporate buzzwords or no-go terms, or you might want a translation in the same style as existing documentation. This is information we need to know too so we can meet your every expectation. If you have specific references files, glossaries, images or videos, then send them along with your request. Your corporate language is all part of your brand; by providing us with the right context we can ensure continuity and coherence, creating a solid image in the eyes of your customers.

Tell us what you think! Did the last translation go down really well? Great, we will earmark the same resource for your next project. Did you really like a term or slogan? Excellent, we will make a note in your client profile. Your opinion matters to us; it helps us to know whether we got it right, or whether there is something we can improve on.

Translation is an intricate process that requires in-depth research, intellect, time and care; the more information we have available the better the service we can provide. We know the world is an unpredictable place and sometimes we cannot always plan ahead as we would like to, that is why we also do our best to be flexible.

If in doubt, drop us a line, send a quick e-mail or register via our portal and use the quote request form. This will help you to send us all of the information we need quickly and easily.

We will always be happy to hear from you!

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